Requests are tied to your registration to ensure consistent routing and minimize duplicate follow-ups.
View contact essentials
Inquiries through Sign Up
Connect with Trading en vivo
Our inquiry flow starts with registration. To reach our team, simply complete the Sign Up steps and share your details so your message links to your account and routes to the right queue.
Assistance channels at a glance
We coordinate inquiries via registration details rather than listing direct contact endpoints. This keeps requests organized and aligned with consent and policy guidelines.
Handling follows our privacy and consent principles described in the policy docs.
Registration details help maintain a single, up-to-date record for your inquiry progress.
Only the information essential for account setup and contact coordination is requested during registration.
Reach out through the Sign Up flow
To submit an inquiry, visit the Sign Up page, complete the steps, and include your request during registration. Linking the inquiry to your account ensures consistent follow-up.
Step 1
Open Sign Up
Begin the first-contact flow by navigating to the Sign Up page.
Step 2
Submit your details
Enter accurate information so your message attaches to the correct account.
Step 3
Share your request
During registration, provide a clear summary to help routing.
Step 4
Await the follow-up
We respond within the usual windows listed below, depending on volume.
Response timelines and service windows
Inquiries submitted via the Sign Up workflow follow defined handling intervals. Timelines may vary by region and current demand.
Typical initial reply window
Most messages receive a first review within 1–2 business days.
Weekday processing
Requests are usually handled on business days, excluding regional holidays.
Account-related topics
Registration and access questions receive priority when tied to full account details.
Regional routing
Routing may vary by region to align with local handling requirements.
Clear request details
Provide concise context and the relevant page or feature name to minimize back-and-forth.
Privacy-first processing
Requests are handled in line with stated privacy practices and consent-based communication.